Get Ready for the CX Memorial Day Rush with Arise

Navigating the waves of holiday peaks in the Travel and Hospitality Industry

From end of year holidays to summer vacation planning, every season brings waves of service and sales activities and a surge in contact volume for the Travel industry.  This, coupled with the recent weather and technology happenings, bring unexpected challenges for Travel industry contact center leaders.

There’s no better way to ride these waves than with the Arise® Platform, all while helping Travel brands maintain customer loyalty and revenue objectives.

Here’s how we can help you overcome the biggest hurdles during these critical times:

Scheduling and Attainment: Arise’s proprietary Starmatic® Scheduling System enables scheduling in 30-minute increments, 24/7/365, providing up to 200% unplanned intraday flex and 600% seasonal flex. Advanced workforce management tools predict and manage staffing needs.

Global Scale: Tap into a massive network of experienced, global Service Partners ready to provide support. Advanced workforce optimization drives agents to programs that best suit their skills and passions. 

Learning & Support: With above-industry standard speed to proficiency, Arise’s virtual learning programs and support tools ensure that agents are well-prepared to engage customers and meet your holiday sales goals.

Personalization: Proactive customer service, sentiment analysis, and AI toolsets help to tailor interactions effectively and transform customer engagements.