Arise being named a Major Contender by Everest Group in its 2024 Customer Experience Management (CXM) PEAK Matrix® Assessment – Americas is a testament to its commitment in delivering innovative, flexible, and effective solutions for its clients.
Arise stands out as the only digitally native, GigCX solution provider on the list, offering a unique approach to customer experience management. It excels in languages used across the Americas and offers diverse shoring options. Arise leverages proprietary tools like gen AI-powered chatbots, agent-assist tools, and advanced analytics, supported by strong partnerships with leading technology providers. Buyers value Arise’s strengths in service delivery, digital transformation, talent management, and pricing flexibility.
Innovative Technology: An innovative suite of proprietary solutions, including the Arise® Digital Companion for conversational AI, the Starmatic® Scheduling System that allows scheduling in 30-minute increments, Arise® Chat for real-time communications, the generative AI-powered Arise® Virtual Assistant (AVA) chatbot, and the Arise® Shield for security, workflow optimization, and proactive issue resolution.
GigCX Excellence: Arise partners with a network of thousands across the US, Canada, and the Caribbean, providing multilingual support in English, Spanish, and Canadian French.
Global Reach: Arise’s expanded operations in Jamaica and India include a Center of Excellence offering advanced data intelligence and workforce management solutions.
Industry and Size Versatility: Arise supports a wide range of sectors, including technology, media, finance, retail, travel, energy, services, and healthcare. It possesses expertise in handling companies of different sizes, including small-scale businesses, midsize enterprises, and large corporations with revenue of over US$1 billion.
Comprehensive Services: Arise offers a range of services including inbound sales, order fulfillment and transaction processing, customer support, customer analytics, community moderation, localization services, and customer retention.
©Arise Virtual Solutions Inc., 2024
