Arise Named Major Contender in Everest 2024 CXM PEAK Matrix

Climbing Higher – What It Means to Be a “Major Contender” in Everest Group’s CXM Peak Matrix® Assessment – Americas?

Arise CX Team - 09.12.2024

Since 2015, Everest Group has published an annual Customer Experience Management (CXM) PEAK Matrix® Assessment, benchmarking service providers within the CXM space. The assessment considers various factors, such as market impact, vision, capability, and service delivery, to categorize providers into Leaders, Major Contenders, and Aspirants. It is a beacon for organizations striving to excel in today’s competitive landscape.

Arise as a Major Contender

Arise being named a Major Contender by Everest Group in its 2024 Customer Experience Management (CXM) PEAK Matrix® Assessment – Americas is a testament to its commitment in delivering innovative, flexible, and effective solutions for its clients.

Arise stands out as the only digitally native, GigCX solution provider on the list, offering a unique approach to customer experience management. It excels in languages used across the Americas and offers diverse shoring options. Arise leverages proprietary tools like gen AI-powered chatbots, agent-assist tools, and advanced analytics, supported by strong partnerships with leading technology providers. Buyers value Arise’s strengths in service delivery, digital transformation, talent management, and pricing flexibility.

Everest Group highlights several key strengths for Arise:

Innovative Technology: An innovative suite of proprietary solutions, including the Arise® Digital Companion for conversational AI, the Starmatic® Scheduling System that allows scheduling in 30-minute increments, Arise® Chat for real-time communications, the generative AI-powered Arise® Virtual Assistant (AVA) chatbot, and the Arise® Shield for security, workflow optimization, and proactive issue resolution.

GigCX Excellence: Arise partners with a network of thousands across the US, Canada, and the Caribbean, providing multilingual support in English, Spanish, and Canadian French.

Global Reach: Arise’s expanded operations in Jamaica and India include a Center of Excellence offering advanced data intelligence and workforce management solutions.

Industry and Size Versatility: Arise supports a wide range of sectors, including technology, media, finance, retail, travel, energy, services, and healthcare. It possesses expertise in handling companies of different sizes, including small-scale businesses, midsize enterprises, and large corporations with revenue of over US$1 billion.

Comprehensive Services: Arise offers a range of services including inbound sales, order fulfillment and transaction processing, customer support, customer analytics, community moderation, localization services, and customer retention.