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Inventory service
to count on

back to all case studies
0
completion within allotted timeframes
(48% done as urgent requests)
0 %
No Show Rate
Over Six-Month Period

“A HUGE thank you to ‘team ARISE’ for stepping up to the plate and being there for CHEP when called upon without much notice. All your time, effort, and collaboration allowed this very large audit to be successfully completed and I just wanted to acknowledge that!” - CHEP

Challenge

Solution

  • pallets_warehouse

    Challenge

    The largest provider of pallet and container pooling services had an urgent count request that could not be effectively completed by their existing vendor partner. Because of this vendor’s shortfall, a reliable partner that could be both consistent in its efforts and flexible enough to meet unexpected demand became an imperative. The partner also had to be proactive with feedback.

  • smiling_man_customer_service

    Solution

    • Aligned Service Partner support with the client’s inventory needs, addressing planned spikes, without impacting quality.

    • Conducted process audit and uncovered challenges in proactive response and or effective client customer communication.

    • Created a DC response survey to assist with timely audit services completion within the given timeframe.

    • Built “Auditor Touchbase,” an onboarding and relationship fostering system to help track, monitor, and effectively select the right people for each count location.

    • Created an external client drive to store and share all required data collection items with the client.

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