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Category: Blog

Recent Posts

Arise Named Major Contender in Everest 2024 CXM PEAK Matrix

Arise stands out as a Major Contender in Everest Group's 2024 CXM PEAK Matrix, offering innovative CX solutions.
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customer doom loop

The “Doom Loop” Dilemma: How Ignoring these New Regulations could negatively impact your business

We’ve all experienced it—the dreaded "doom loop" of automated customer service, trapped in an endless cycle of robotic menus and unhelpful chatbots. In fact, 67% of customers struggle with IVRs for at least five minutes to get an answer, and 41% have struggled for at least 15 minutes (eGain).
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Seasonal Peaks Can Elevate Customer Experiences . . . with Arise

Learn how to handle holiday travel peaks with Arise. Our scheduling system and workforce management tools can help you surpass sales and CX metrics.
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Get Ready for the CX Memorial Day Rush with Arise

Navigate the waves of holiday travel peaks with Arise. Boost customer loyalty and achieve revenue objectives with innovative scheduling.
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Graphic gaming VR headset and gaming controller

Tackling Waves of Player Support Challenges in the Gaming Industry

The gaming industry faces waves of unique challenges in delivering exceptional player support. From quality assurance to community moderation, ensuring stellar experiences for the 3.3B global players is crucial for every developer looking to capture a piece of the $455B global market. Let's explore some of these waves and how Arise is making the ride a whole lot easier.
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Graphic of a medical hand with ratings and emoji faces

Navigating the Waves of Customer Care Challenges in Healthcare

With the global healthcare market expected to reach $932.74 billion in 2026 (Research and Markets), healthcare enterprises are looking to grow their market share with significant focus on customer care. To do so, healthcare enterprises will have to overcome four waves of challenges.Lots of individuals are looking to earn loyalty points and every brand wants to grow platinum members. To do so, brands in the Travel & Hospitality industry will have to overcome these waves of CX challenges, particularly during the summer and holiday travel seasons.
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