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Category: Blog

Recent Posts

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Navigating the Waves of Customer Experience (CX) Challenges in the Travel and Hospitality Industry​

It’s summertime and the one thing on everyone’s mind is vacation. Nearly 165M Americans are setting aside an average of $5,300 for their dream trip (IPX1031), and with that spend they demand the best experiences long before they make it to their destination of choice. Lots of individuals are looking to earn loyalty points and every brand wants to grow platinum members. To do so, brands in the Travel & Hospitality industry will have to overcome these waves of CX challenges, particularly during the summer and holiday travel seasons.
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Navigating the Waves of Challenges in the Retail/eCommerce Industry

Based on 2023 outcomes, it is estimated that the retail and eCommerce industry will see record-breaking holiday sales of $988.5B - $998.2B in 2024 (NRF). To get a meaningful piece of that pie, leaders will have to overcome three major hurdles: (1) hiring and training enough seasonal agents, (2) ensuring proper staffing levels, and (3) implementing adaptive workforce optimization (WFO). These tasks are critical to maintaining customer satisfaction and operational efficiency during peak periods.
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Empowering Modern Learning: Innovative Strategies for Learning & Development Professionals

In this final installment of our LaaS series, we explore innovative strategies that empower Learning & Development (L&D) professionals to meet the needs of today's workforce.
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Modern Learners: Understanding Who They Are, Their Needs and Preferences

Uncover the needs of modern learners in the workforce. Discover how flexible and interactive learning environments can drive organizational growth.
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Modern Learning & Development: Navigating Challenges and Embracing Efficiency

In an era where knowledge is a pivotal driver of innovation and competitive advantage, the significance of Learning & Development (L&D) cannot be overstated. High-performing learning organizations are not only 92% more likely to innovate but also exhibit remarkable advantages in market leadership and readiness for future demands. They are more likely to be market leaders (46%), respond adeptly to customer needs, and achieve higher productivity levels (37%). Understanding and addressing the critical challenges in L&D is crucial for crafting educational experiences that resonate with today's learners and drive tangible organizational growth.
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Elevating Customer Experience for Financial Services

Arise Learning partnered with a financial services company, a Fortune 100 company, to enhance the software user experience. Our team updated over 2,000 knowledge management assets, including FAQs and expert knowledge bases across the US and Canada, along with 42 instructional videos
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