With the power of radically flexible GigCX and digital innovation, we’re here to help ensure you’re able to improve efficiency and handle every holiday and promotional period so you can focus on core business functions and exceeding your revenue goals.
*Based on a sampling of the Arise network of Service Partners
“When you’re talking to somebody who really runs a fundamentally sound operation, cares about people, when you can combine those two things for an extraordinary experience, I just got the sense we were talking to the right provider.”
Provide customers with detailed information about products, including features, specifications, and pricing. Help them to make informed purchase decisions by offering guidance and recommendations based on their needs and preferences.
Facilitate the smooth processing of orders, including order placement, tracking, and delivery coordination. Ensure orders are processed accurately and efficiently, and that customers remain updated along the way.
Address and resolve customer complaints, concerns, and issues related to products or services. Gather customer feedback, offer solutions to resolve problems, and ensure that customers feel heard and valued.
Assist customers with returns and exchanges, guiding them through the process and ensuring that it is completed seamlessly. Gain deeper trust with proactive information on return policies, refund processes, and exchange options.
Handle billing inquiries with thoughtful explanations about pricing and payment options and assist customers with any billing discrepancies or payment-related issues. Ensure customers have a clear understanding of their invoices and payment processes.
Support customers and in-store associates with prompt and attentive assistance, guiding them through orders, assisting with product location, and offering general support throughout the shopping experience.
Collect customer feedback to gauge satisfaction levels and identify areas for improvement. Analyze feedback to identify trends and implement strategies to enhance overall CX.
Provide information about customer loyalty programs, rewards, and promotional offers to encourage customer retention. Build strong relationships by guiding customers on how to maximize their benefits.
Did you know that only one in five consumers are satisfied with retail/eCommerce customer care? Only a third of consumers are satisfied with agent attitude. Get real, objective consumer insights and learn how to deliver improved CX. Read The Truth about Retail & eCommerce Customer Care.
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