Warburg Pincus and Vivtera Announce Investment in Arise Virtual Solutions

NEW YORK, NY, MUMBAI, India and MIRAMAR, FL, December 10, 2019 – An affiliate of Warburg Pincus, a global private equity firm focused on growth investing, Vivtera, a global business process management (“BPM”) and transformation partner, have announced the acquisition of Arise Virtual Solutions (“Arise”), a leading provider of business process services from the previous investor, Strait Lane Capital Partners (“Strait Lane”). Financial terms of the transaction were not disclosed.

The investment will allow Arise to leverage Vivtera’s expertise in scaling up BPM companies; enhancing differentiation, delivering superior business outcomes to its Clients using digital technologies, and expanding its unique gig platform to cover new service lines and geographies.

Scott Etheridge, CEO of Arise, said, “This partnership with Warburg Pincus and Vivtera provides Arise with an exciting opportunity to access world-class resources that will accelerate the rate at which we deliver leading digital and human experiences for our customers and Service Partners who leverage the Arise Platform.”

“We are very excited about Arise’s differentiated capabilities and deep relationships built over years of servicing Fortune 1000 Clients. We will be supporting Scott and his team to scale the business into a global, best-in-class platform,” said Mohit Thukral, Co-Founder and CEO, Vivtera.

Vivtera was formed in 2018 in partnership with BPM veterans, Mohit Thukral, Gaurav Sethi and Harpreet Duggal and Warburg Pincus.

“Arise delivers powerful and differentiated results by leveraging its proprietary virtual platform that provides opportunities for specialized gig partners. We are excited to bring our deep understanding of client business challenges, data insights, and digital technologies to enhance the differentiation,” said Harpreet Duggal, Co-Founder of Vivtera and Executive Chairman of Arise. “Our goal with this investment is to further build Arise into a company known for best-in-class customer experience and flexible solutions linked to strong business outcomes,” added Gaurav Sethi, Co-Founder and Managing Partner, Vivtera.

Founded in 1994, Arise is an on-demand customer management business process management solutions provider, offering a customer management platform and product support services across North America and the United Kingdom. Arise’s platform provides clients with access to unparalleled support services through a virtual network that connects primarily work-at-home Service Partners to companies needing all types of business process management services, with primary focus in the customer experience industry.

Warburg Pincus is a leading global private equity firm focused on thesis-driven growth at scale. Since its inception, the firm has invested in excess of $17 billion into technology companies, including investments in WNS, Avaloq and Accelya.

“We believe that there is opportunity to significantly scale this platform and further enhance the value proposition and differentiation of Arise. We are excited to further partner with the management teams at Vivtera and Arise to transform Arise into a best-in-class business process service provider,” said Viraj Sawhney, Managing Director, Warburg Pincus.

“We want to sincerely thank Strait Lane for their partnership and support, which have been key drivers to our growth and success,” said Scott Etheridge, CEO of Arise.

Evercore served as the financial advisor to Warburg Pincus and Vivtera.