In today’s world, contact centers are facing waves of unpredictability where last-minute changes and unexpected events are the norm rather than the exception. From recent hurricanes that disrupt service continuity to the rapid increase in contact volume like the fast food industry has experienced, or the unknown impact of the upcoming elections, contact centers must be prepared to “embrace the chaos.”
Transform customer service from good to gourmet! Discover how the Arise® Platform empowers fast-food brands to deliver high-quality, agile customer support that keeps fans coming back for more.
Break free from the customer service Doom Loop and prevent lifeless, robotic interactions. Discover how a Human-in-the-Loop approach keeps your Customer Experience alive and thriving.
Discover how agile engagement and support strategies can elevate live service games and ensure a flawless gaming experience.
Discover the importance of prioritizing mental health in the workplace. Learn about proactive measures to create a healthier work environment. Find practical tips and free mental health resources for everyone.
Arise scores a perfect 100 in HITRUST certification, ensuring top-tier cybersecurity for customer and patient data. Learn how Arise protects your sensitive information.
Arise stands out as a Major Contender in Everest Group's 2024 CXM PEAK Matrix, offering innovative CX solutions.
We’ve all experienced it—the dreaded "doom loop" of automated customer service, trapped in an endless cycle of robotic menus and unhelpful chatbots. In fact, 67% of customers struggle with IVRs for at least five minutes to get an answer, and 41% have struggled for at least 15 minutes (eGain).
The client, a leading telehealth provider, faced significant challenges in managing the registration of new members applying for complex telehealth services over the phone.
This major utility company faced significant hurdles in maintaining customer satisfaction during severe weather events. High call drop rates and low customer satisfaction scores were prevalent, particularly during these critical times.
Learn how to handle holiday travel peaks with Arise. Our scheduling system and workforce management tools can help you surpass sales and CX metrics.
Navigate the waves of holiday travel peaks with Arise. Boost customer loyalty and achieve revenue objectives with innovative scheduling.
The Arise® Platform is the optimal solution for Retail and eCommerce clients looking for a partner that delivers the most rapid response to the inevitable waves in customer experience.
The Arise® Platform is the optimal solution for Travel and Hospitality clients looking for a partner that delivers the most rapid response to the inevitable waves in customer experience.
The Arise® Platform is the optimal solution for Energy and Utility providers looking for a partner that delivers the most rapid response to the inevitable waves in customer experience.
The Arise® Platform is the optimal solution for BFSI clients looking for a partner that delivers the most rapid response to the inevitable waves in customer experience.
The Arise® Platform is the optimal solution for Healthcare clients looking for a partner that delivers the most rapid response to the inevitable waves in customer experience.better way to ride any of these waves than with Arise.
The gaming industry faces waves of unique challenges in delivering exceptional player support. From quality assurance to community moderation, ensuring stellar experiences for the 3.3B global players is crucial for every developer looking to capture a piece of the $455B global market. Let's explore some of these waves and how Arise is making the ride a whole lot easier.
With the global healthcare market expected to reach $932.74 billion in 2026 (Research and Markets), healthcare enterprises are looking to grow their market share with significant focus on customer care. To do so, healthcare enterprises will have to overcome four waves of challenges.Lots of individuals are looking to earn loyalty points and every brand wants to grow platinum members. To do so, brands in the Travel & Hospitality industry will have to overcome these waves of CX challenges, particularly during the summer and holiday travel seasons.
The BFSI sector is a cornerstone of the global economy and one of the most complex industries. This complexity brings waves of CX challenges in managing customer relationships, selling intricate products, adhering to strict security protocols, navigating regulatory frameworks, and preventing agent burnout. Addressing these issues is crucial for standing out in a competitive market and building customer loyalty.
Whether it’s electric power, natural gas, solar, wind power, or water supply, there are more than 54,000 utility companies in the U.S. alone (IBIS World). Each of these brands face unique waves of customer service challenges, particularly during peak usage periods and extreme weather events. Effectively managing these issues is crucial for maintaining customer satisfaction and market share.Lots of individuals are looking to earn loyalty points and every brand wants to grow platinum members. To do so, brands in the Travel & Hospitality industry will have to overcome these waves of CX challenges, particularly during the summer and holiday travel seasons.
Arise thrives helping clients ride the waves that can challenge even the most strategically mapped customer journeys and lifecycles. From surge in bookings to personalization with generative AI, there’s no better way to ride any of these waves than with Arise.
Arise transcends traditional care strategies, embedding quality into the DNA of your customer interactions. Our innovative platform marries human expertise with cloud-based agility, ensuring every customer moment is a benchmark of excellence.
It’s summertime and the one thing on everyone’s mind is vacation. Nearly 165M Americans are setting aside an average of $5,300 for their dream trip (IPX1031), and with that spend they demand the best experiences long before they make it to their destination of choice. Lots of individuals are looking to earn loyalty points and every brand wants to grow platinum members. To do so, brands in the Travel & Hospitality industry will have to overcome these waves of CX challenges, particularly during the summer and holiday travel seasons.
Based on 2023 outcomes, it is estimated that the retail and eCommerce industry will see record-breaking holiday sales of $988.5B - $998.2B in 2024 (NRF). To get a meaningful piece of that pie, leaders will have to overcome three major hurdles: (1) hiring and training enough seasonal agents, (2) ensuring proper staffing levels, and (3) implementing adaptive workforce optimization (WFO). These tasks are critical to maintaining customer satisfaction and operational efficiency during peak periods.
At Arise, we stand steadfast in our mission of helping entrepreneurs find advancement in an environment that lets them build their businesses around flexible work, serving as independent contractors providing services to world-class companies. We also stand by our values of always aiming to do right by our stakeholders, and to be transparent in how we work with our Service Partners and their Agents.
In this final installment of our LaaS series, we explore innovative strategies that empower Learning & Development (L&D) professionals to meet the needs of today's workforce.
Uncover the needs of modern learners in the workforce. Discover how flexible and interactive learning environments can drive organizational growth.
In an era where knowledge is a pivotal driver of innovation and competitive advantage, the significance of Learning & Development (L&D) cannot be overstated. High-performing learning organizations are not only 92% more likely to innovate but also exhibit remarkable advantages in market leadership and readiness for future demands. They are more likely to be market leaders (46%), respond adeptly to customer needs, and achieve higher productivity levels (37%). Understanding and addressing the critical challenges in L&D is crucial for crafting educational experiences that resonate with today's learners and drive tangible organizational growth.
Arise Learning partnered with a financial services company, a Fortune 100 company, to enhance the software user experience. Our team updated over 2,000 knowledge management assets, including FAQs and expert knowledge bases across the US and Canada, along with 42 instructional videos
The Arise Platform showcases remarkable energy efficiency by saving over 159 million kilowatt-hours a year, even after accounting for the energy used by the Service Partners and their agents working from their homes.
The reduction of over 8,640 metric tons of CO2 emissions of the work-from-home agents on the Arise Platform is equivalent to eliminating the annual greenhouse gas emissions from over 2 thousand gasoline-powered vehicles for one year. It’s also comparable to the energy used in over 1,127 homes for one year or offsetting the emissions from over 390 thousand propane cylinders used for home barbeques.
By eliminating the daily commute for thousands of Service Partners, the Arise Platform saves over 950,000 gallons of gasoline annually. Imagine you’re at a stadium, and every seat is a gallon of gas, savings due to use of the Arise Platform could fill around 13 such stadiums each year.
The Arise® Platform connects thousands of Service Partners without the need for a commute. By cutting down on over 23 million vehicle miles annually, we're not just easing traffic but also preserving our planet.
This video that encapsulates our commitment to sustainability and how every action on the Arise® Platform contributes to a greener future.
Join us on a journey towards a greener tomorrow! Discover how the Arise Platform is not only revolutionizing customer service but also leading the charge in environmental sustainability. From reducing vehicle miles traveled to saving millions of gallons of gasoline annually, our platform is making a monumental impact on our planet. Learn more about our commitment to a sustainable future and how you can be a part of the green revolution with Arise.
All Services - Unparalleled outcomes for Gaming organizations creates measurable business impact.
In a landscape where only 4% of US residents see improvements in consumer experiences, the quality of customer experience (CX) is crucial. With 57% noting worsened experiences, particularly due to frustrations like long wait times, businesses face challenges. CX leaders seek strategies to exceed evolving expectations. This blog will explore CX challenges and proactive strategies for implementation, starting with the importance of CX to consumers.
Looking to stay ahead in the dynamic world of customer experience (CX) and contact center management? Attending industry conferences and events is an excellent way to gain insights, network with professionals, and discover the latest trends and innovations. Here's a curated list of some of the best conferences and events in 2024 that you won't want to miss:
Our story at Arise starts with the goal of providing economic opportunity to small businesses and entrepreneurs.
As we traverse the early months of 2024, the continuation of layoffs across various verticals remains a stark reality for the global workforce.
In the lightning-paced realm of customer experience (CX) and game development, there are a few epic events that truly shine in our best CX gaming events to hit in the 2024 lineup. These aren’t just gatherings; they’re an epicenter of groundbreaking innovation, mind-blowing learning, and endless networking opportunities for pros itching to smash the limits of game dev and customer engagement.
The holiday season brings joy and cheer, but for companies, it also brings an increased risk of fraud and security breaches. With the surge in customer inquiries and transactions, workers providing customer support become prime targets for malicious actors seeking to exploit vulnerabilities. However, amidst these challenges, remote work has emerged as a surprisingly effective solution for bolstering security measures. In this blog post, we'll delve into the intricacies of customer support fraud during the 2023 holiday season and explore how remote workers contribute to enhanced security protocols.
The realm of workforce management (WFM) is witnessing a seismic shift. In an era where customer demands are ever-changing and market dynamics are unpredictable, the need for agile, efficient, and responsive workforce management strategies has never been more critical. This blog delves into the evolution of WFM, exploring how innovative solutions like Arise's Workforce Management-as-a-Service are transforming the landscape.
This blog post delves deep into why outsourcing gaming support can be a monumental shift for your game studio. From player support to localization services, read on to know how outsourcing can make your gaming world better.
©Arise Virtual Solutions Inc., 2024
