customer care Archives

CFO Guide: Driving cost out of Customer Care with virtual-first CX

The modern Chief Financial Officer (CFO) is becoming the key driver of operational efficiency for businesses worldwide. Traditionally focused on financial planning and risk management, CFOs are now driving initiatives, like zero-based budgeting (ZBB), which take hard looks at everything from systems to logistics as a way to create a financially efficient business.

customer care, whitepaper

How Gig CX is transforming customer care

With chaotic volume spikes across more channels than ever, CX leaders cannot continue to do things the same way. You have to change.

customer care, cx transformation, whitepaper

Everything you have been told about Work-from-Home customer care is wrong

The hard truth is that BPO strategy is largely built on a 30-year-old view of the world. No matter how much technology, security, and workstyles have progressed, the tenets of how BPOs support your customers haven’t really changed.