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Top Solution in Learning and Development: Resources and Industry Insights

Whether you’re focused on talent development, employee engagement, boosting retention, or aligning training with business goals, our expertly curated resources—including case studies, thought leadership, videos, and blogs—demonstrate how we can drive impactful change across your organization.

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Learning and Development Insights

L&D
Retail
Travel
Healthcare
BFSI
Energy & Utilities
Gaming

Explore Our Expert Insights

Welcome to our Learning & Development resource center. We’ve organized everything you need into two key sections: first, resources tailored specifically for L&D roles, and then, industry-specific resources grouped by vertical. Explore our resources to see how our Learning-as-a-Service solution addresses the unique challenges of your role and industry.

Blog

The Future of Virtual Learning & Development

Improve your CX with virtual L&D. Break free from traditional models and explore the benefits of virtual learning for skilled agents. 

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Blog

Case Study

Transforming Movate’s Learning & Development Landscape

Movate, a BPO for a major home improvement retailer, turned to Arise for virtual learning solutions to meet ramp-to-proficiency targets, following a client’s strong endorsement.

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Case Study
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Blog

Modern Learning & Development: Navigating Challenges and Embracing Efficiency

Discover how high-performing organizations use L&D to drive innovation, boost productivity by 37%, and stay ahead by addressing critical challenges and enhancing learning experiences.

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Blog
Business lady, learning on an iPad

Blog

Modern Learners: Understanding Who They Are, Their Needs and Preferences

Uncover the needs of modern learners in the workforce. Discover how flexible and interactive learning environments can drive organizational growth.

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Blog

Blog

Empowering Modern Learning: Innovative Strategies for Learning & Development Professionals

In this final installment of our LaaS series, we explore innovative strategies that empower Learning & Development (L&D) professionals to meet the needs of today’s workforce.

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Blog

Video

Virtual-First Learning and Development

Discover how Arise® transforms L&D for remote or hybrid CX teams with innovative curriculum design, gamification, and virtual-first instruction to boost customer growth and revenue.

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Video

Fact Sheet

Arise Learning as a Service

We redefine learning with Arise® Learning. Discover how this innovative approach can transform your L&D strategies and elevate your organization’s growth

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Fact Sheet
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Whitepaper

Virtual Learning Strategies for a Future-Ready Virtual World

Strategies to overcome dispersed Customer Care workforce challenges with a Virtual Learning program that reduces costs, boosts revenue, and enhances agent engagement and performance.

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Whitepaper

Retail

Retail and e-commerce require agile and responsive learning strategies. Our Learning-as-a-Service solution is showcased in these resources, where we illustrate through case studies, thought leadership, and videos how we help retailers build resilient teams, adapt to market shifts, and drive customer satisfaction. See our expertise in action.

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Case Study

Big box retailer constructs new learning journey, boosting likelihood to shop again scores by 4 points.
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Case Study
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Video

How capable are agents of interacting with customers to improve sales and financial goals?

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Video

What makes the Arise® Platform standout?

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+ CSAT
0 %
Up to increase on Average Order Value
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+ Quality Assurance
0 %
Up to Total Cost Savings
retail_customer_service_Contact_Center_Sales

Service Partner Background & Experience*

Average Age
%
+ College Degree
%
Customer Service
%
Retail/eCommerce Support
%
Luxury Goods

*Based on a sampling of the network of Service Partners on the Arise® Platform

Learn more about Arise® Platform Service Partners

Travel & Hospitality

Elevate your guest experience with our Learning-as-a-Service solution. Our resources showcase how we help travel and hospitality organizations create immersive learning experiences that enhance service quality, streamline operations, and foster a culture of excellence. Discover how Arise® learning can be your key to delivering memorable guest experiences.

Case Study

Revamped Service Partner curriculum generates up to 30% close rate.

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Case Study
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Case Study

Innovative learning plans improve Service Partner certifications by 100%.
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Case Study

What makes the Arise® Platform standout?

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+ Bookings
0 %
Upsell Conversion Above Client Goal
0 %
+ Guest Satisfaction
0 %
First Call Resolution
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Service Partner Background & Experience*

Average Age
%
+ College Degree
%
Multilingual
%
Complex Travel
%
Travel Technology (e.g. Sabre, Apollo, Amadeus)
*Based on a sampling of the network of Service Partners on the Arise® Platform
Learn more about Arise® Platform Service Partners

Healthcare

In healthcare, learning never stops topics from compliance training to the latest in medical advancements. At Arise, we demonstrate our commitment to continuous improvement with our healthcare clients. Empower your healthcare professionals with the tools they need to stay at the forefront of medical advancements and compliance, ensuring exceptional patient care with Arise Learning.

Case Study

Service Partners learned about HIPPA basics to ensure they remained compliant with regulations. Additionally, a heavy emphasis was placed on learning effective communication strategies to build trust and empathy with scam-wary senior citizens.
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Case Study
telemedicine agent

Case Study

Discover how cutting-edge learning and development strategies optimized telehealth patient registration and support, achieving exceptional results in efficiency, quality, and customer satisfaction.

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Case Study

What makes the Arise® Platform standout?

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in Quality
0 %
in Patient Satisfaction
< 0
Second Average Speed to Answer
$ 0
Cost Per Call
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Service Partner Background & Experience*

Average Age
%
Healthcare-related Certificate or Degree
%
Healthcare Contact Center Experience
%
3 Years Providing Healthcare Support
%
Pharmacy Benefit

*Based on a sampling of the network of Service Partners on the Arise® Platform

Learn more about Arise® Platform Service Partners

Banking, Financial Services, and Insurance (BFSI)

The BFSI sector is a cornerstone of the global economy facing complex waves of CX challenges in managing customer relationships, selling intricate products, adhering to strict security protocols, navigating regulatory frameworks, and preventing agent burnout. Arise provides an innovative learning solution to tackle these challenges effectively.

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Blog

Knowledge Management Case Study: Elevating Customer Experience for Financial Services.

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Blog
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Case Study

Transforming customer Service Training Through Blended Learning – Partnership between Arise and a Banking Client.

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Case Study

What makes the Arise® Platform standout?

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NPS Average to goal
0 %
in Quality
0 %
RES Average to Goal
0
AHT Average Minutes Below Goal

Service Partner Background & Experience*

Average Age
%
BA in a BFSI-related Field
%
Credit Card Services
%
Insurance Sales or Support
%
Warranty Services

*Based on a sampling of the network of Service Partners on the Arise® Platform

Learn more about Arise® Platform Service Partners

Energy and Utilities

The gaming industry thrives on innovation and creativity, and so do we. Our Learning-as-a-Service solution is highlighted in these resources that demonstrate how we help gaming companies stay ahead of trends, enhance player experience, cultivate a culture of continuous learning, and streamline development. Explore how Arise Learning can power your gaming enterprise!

Thought Leadership

Discover how energy suppliers can increase customer retention and stay competitive in the changing energy industry.

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Thought Leadership

Case Study

Discover how transforming utility customer service can lead to increased customer satisfaction, reduced abandon rates, and cost savings.

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Case Study

What makes the Arise® Platform standout?

0 %
CSAT Above Goal
0 %
FCR Ahead of Goal
+ 0 %
Managed Drastic Forecast Variance -20% to +60%
- 0 %
Total Cost of Ownership (over 3 years)
Energy_Customer_Support_agent

Service Partner Background & Experience*

Average Age
+%
College Degree
%
Utility Services
%
Deregulated Utilities
%
Smart Home Retail
%
Consumer Acquisition/Retention

*Based on a sampling of the network of Service Partners on the Arise® Platform

Learn more about Arise® Platform Service Partners

Gaming

The gaming industry faces waves of unique challenges in delivering exceptional player support. From quality assurance to player support, community moderation, and localization, ensuring stellar experiences is crucial for every developer. Let’s explore how Arise is making the ride a whole lot easier.

Video

L&D – An Essential component of player support. The importance of learning and Dvelopment as related to ramp time and preparing for the unexpected.
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Video

Blog

Discover the importance of player support and quality assurance in the gaming industry. Overcome challenges to ensure a smooth game release.

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Blog

What makes the Arise® Platform standout?

+ 0 %
CSAT
- 0 %
Customer Effort
0 %
MVP Average Response Time
0 %
Increase in Lifetime Value

*Based on a sampling of the network of Service Partners on the Arise® Platform

Learn more about Arise® Platform Service Partners

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