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Top Solutions in CXM Outsourcing for Procurement: Resources and Industry Insights

From cost management and quality control to scalability, technical integration, cultural alignment, and ESG practices, we know the complexities involved in customer experience (CX) outsourcing. Our mission is to provide tailored solutions that tackle the waves of CX management challenges within each vertical.

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Industry Specific Insights

Retail
Travel
Healthcare
BFSI
Energy & Utilities
Gaming

Explore Our Expert Insights

At Arise, we don’t believe in one-size-fits-all solutions. We pride ourselves on staying at the forefront of all that drives efficiency, innovation, sustainability and cost savings in the CXM space, tailoring our products and services to our clients’ needs. Our experienced and dedicated global Service Partners (80% of which are minority-owned businesses), supported by the tech innovations that drive the platform, have set the standard for remote work since its inception. Uncover how our expertise can benefit your organization.

Linkedin Post Earth Day

Blog & Video

How virtual agents are shaping a more sustainable future: Arise’s network of Service Partners and their agents is reducing carbon emissions, saving millions of gallons of gas, and promoting a sustainable environment. 

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Blog & Video

Thought Leadership

CFO Guide: Driving cost out of Customer Care with virtual-first CX: The UK division of a global coffee company boasts nearly 30 years of experience selling high-end coffee and coffee-making equipment, generating $2.2 billion of revenue….

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Thought Leadership

Blog

A Deep Dive into Jamaica’s Nearshore Outsourcing Industry: Nearly 90% of customers are more likely to buy again from a retailer after they’ve had a positive interaction with a Brand’s customer service. And with an ever-fluctuating U.S. retail market…

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Blog

Blog

Reimagine the cost of customer care with Gig-CX: Arise’s network of Service Partners and their agents is reducing carbon emissions, saving millions of gallons of gas, and promoting a sustainable environment…

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Blog

Retail

Unlock key insights and best practices for procurement in the Retail and eCommerce sector. From new product launches to holiday sales support and personalization with generative AI, there’s no better way to ride any of these waves than with Arise.

Blog

It’s summertime and the one thing on everyone’s mind is vacation. Nearly 165M Americans are setting aside an average of $5,300 for their dream trip their destination of…

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Blog

Blog

The holiday season brings joy & cheer, but for companies, it also brings an increased risk of fraud & security breaches. With the surge in customer inquiries & transactions…

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Blog

Case Study

The UK division of a global coffee company boasts nearly 30 years of experience selling high-end coffee and coffee-making equipment, generating $2.2 billion of revenue in…

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Case Study

What makes the Arise® Platform standout?

0 %
+ CSAT
0 %
Up to increase on Average Order Value
0 %
+ Quality Assurance
0 %
Up to Total Cost Savings
retail_customer_service_Contact_Center_Sales

Service Partner Background & Experience*

Average Age
%
+ College Degree
%
Customer Service
%
Retail/eCommerce Support
%
Luxury Goods

*Based on a sampling of the network of Service Partners on the Arise® Platform

Learn more about Arise® Platform Service Partners

Travel & Hospitality

Arise helps ride the waves of peak travel seasons and promotional periods, unforeseen disruptions, feedback, personalization, and cultural connections. Explore our collection of resources tailored for procurement professionals in the Travel and Hospitality industry.

Blog

It’s summertime and the one thing on everyone’s mind is vacation. Nearly 165M Americans are setting aside an average of $5,300 for their dream trip, and with that spend…

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Blog

Case Study

In 2022, the cruise industry is expected to rebound to 2019 passenger levels on its way to a 2023 forecast of 12% growth compared to 2019. In 2022, the cruise industry is…

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Case Study

Case Study

No industry was impacted more by the COVID-19 pandemic than travel and entertainment, especially cruise lines. In 2019, cruises generated $154.5 billion globally….

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Case Study

What makes the Arise® Platform standout?

0 %
+ Bookings
0 %
Upsell Conversion Above Client Goal
0 %
+ Guest Satisfaction
0 %
First Call Resolution
Omnichannel_travel_experience_happy_male_agent_headphone

Service Partner Background & Experience*

Average Age
%
+ College Degree
%
Multilingual
%
Complex Travel
%
Travel Technology (e.g. Sabre, Apollo, Amadeus)
*Based on a sampling of the network of Service Partners on the Arise® Platform
Learn more about Arise® Platform Service Partners

Healthcare

From open enrollment to flu season, managing patient and provider expectations while ensuring quality and consistency can be incredibly daunting. Whether it’s supporting increased enrollment, strengthening digital communication channels, delivering personalized experiences, or addressing attrition and talent shortages, Arise is your best partner to ride the waves of healthcare CX.
Graphic of a medical hand with ratings and emoji faces

Blog

With the global healthcare market expected to reach $932.74 billion in 2026 (Research and Markets), healthcare enterprises are looking to grow their market share with….

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Blog

Case Study

In 2021, the FTC reported 2.8 million reports of fraud, with the overwhelming majority of these victims being senior citizens. With so many scams, it’s understandable…

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Case Study

Insights

Healthcare is a science, empathy and compassion are an art
You have nothing if not your health. So why not ensure the health of your contact center operations?

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Insights

What makes the Arise® Platform standout?

0 %
in Quality
0 %
in Patient Satisfaction
< 0
Second Average Speed to Answer
$ 0
Cost Per Call
female_agent_delivering_excellent_customer_experience

Service Partner Background & Experience*

Average Age
%
Healthcare-related Certificate or Degree
%
Healthcare Contact Center Experience
%
3 Years Providing Healthcare Support
%
Pharmacy Benefit

*Based on a sampling of the network of Service Partners on the Arise® Platform

Learn more about Arise® Platform Service Partners

Banking, Financial Services, and Insurance
BFSI

The BFSI sector is a cornerstone of the global economy facing complex waves of CX challenges in managing customer relationships, selling intricate products, adhering to strict security protocols, navigating regulatory frameworks, and preventing agent burnout. Arise provides innovative solutions to tackle these challenges effectively.
Graphic of a bank with a chart in the background

Blog

The BFSI sector is a cornerstone of the global economy and one of the most complex industries. This complexity brings waves of CX challenges in managing customer…

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Blog

Factsheet

Arise connects your brand with the largest network of gig-economy Service Partners in the BPO industry. Innovations in dynamic scheduling can deliver up to 200% intraday flex…

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Factsheet

Video

What changes have your clients in the BFSI sector been experiencing in relation to their CX? Keen insights from NelsonHall and Arise Virtual Solutions on managing CX costs…

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Video

What makes the Arise® Platform standout?

0 %
NPS Average to goal
0 %
in Quality
0 %
RES Average to Goal
0
AHT Average Minutes Below Goal

Service Partner Background & Experience*

Average Age
%
BA in a BFSI-related Field
%
Credit Card Services
%
Insurance Sales or Support
%
Warranty Services

*Based on a sampling of the network of Service Partners on the Arise® Platform

Learn more about Arise® Platform Service Partners

Energy and Utilities

Whether it’s electric power, natural gas, solar, wind power, or water supply, utility companies face unique waves of CX challenges, particularly during peak usage periods and extreme weather events. Arise smooths these waves helping to address spikes in contact volume, increase communication channels, implementing personalization, and collective sustainability. Learn more below!

Blog

Whether it’s electric power, natural gas, solar, wind power, or water supply, there are more than 54,000 utility companies in the U.S. alone (IBIS World)…

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Blog

Thought Leadership

The energy industry is changing. Today, more than half of the United States offers some sort of deregulated energy, be it electricity, gas, or both…

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Thought Leadership

Insights

Empower your business with specialized support that seamlessly integrates with your operations. With a deep understanding of energy infrastructure, green…

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Insights

What makes the Arise® Platform standout?

0 %
CSAT Above Goal
0 %
FCR Ahead of Goal
+ 0 %
Managed Drastic Forecast Variance -20% to +60%
- 0 %
Total Cost of Ownership (over 3 years)
Energy_Customer_Support_agent

Service Partner Background & Experience*

Average Age
+%
College Degree
%
Utility Services
%
Deregulated Utilities
%
Smart Home Retail
%
Consumer Acquisition/Retention

*Based on a sampling of the network of Service Partners on the Arise® Platform

Learn more about Arise® Platform Service Partners

Gaming

The gaming industry faces waves of unique challenges in delivering exceptional player support. From quality assurance to player support, community moderation, and localization, ensuring stellar experiences is crucial for every developer. Let’s explore how Arise is making the ride a whole lot easier.

Blog

The gaming industry faces waves of unique challenges in delivering exceptional player support. From quality assurance to community moderation, ensuring stellar….

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Blog

Blog

The gaming industry has evolved beyond just gameplay, it’s now more than ever about the entire experience with the brand, from start to finish…

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Blog

Blog

Disrupting an established industry is no easy feat, but when it’s done right, it opens up new worlds of growth and creation, and that’s and that’s just what one next-gen game…

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Blog

What makes the Arise® Platform standout?

+ 0 %
CSAT
- 0 %
Customer Effort
0 %
MVP Average Response Time
0 %
Increase in Lifetime Value

*Based on a sampling of the network of Service Partners on the Arise® Platform

Learn more about Arise® Platform Service Partners

Ride thiswave with us.

Each brand has a unique CX need. Schedule a time to meet with our CX experts to learn how Arise can help.

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