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Tag: HITL

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Don’t Be a Zombie! How Human-in-the-Loop Saves Your Customer Experience from the Doom Loop

Break free from the customer service Doom Loop and prevent lifeless, robotic interactions. Discover how a Human-in-the-Loop approach keeps your Customer Experience alive and thriving.
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customer doom loop

The “Doom Loop” Dilemma: How Ignoring these New Regulations could negatively impact your business

We’ve all experienced it—the dreaded "doom loop" of automated customer service, trapped in an endless cycle of robotic menus and unhelpful chatbots. In fact, 67% of customers struggle with IVRs for at least five minutes to get an answer, and 41% have struggled for at least 15 minutes (eGain).
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